What is Twain?
We’ve built deep-research for demand generation.
Our mission is to help the world convey ideas.
This matters because communication is messy, and finding the right words while juggling other priorities is exhausting. Post-PMF growth teams need to maintain accuracy when implementing AI. They can’t trust prompting an LLM. That’s why they use Twain, any content Twain generates is based on deep research.
Why is Twain winning?
- Timing: We’ve been iterating and pivoting on Twain for over 3 years now. We have a deep understanding of AI-native UX and UI.
- Strategy: Instead of going horizontal too early and trying to build out AI SDR platforms that don’t work, we stayed lean and went deep: Build the highest quality solution on the market and double down on integrating into tool stacks.
- Team: We believe we have assembled the right team for the right product, better than any other team in the world.
- See for yourself who you’d be working with:
Why are we hiring a Customer Success Manager?
The most loved aspect about Twain is the level of support our customers receive. We have an unreasonably high bar when it comes to serving them. In the last few weeks we’ve noticed that having Nora (Ops) and Mo (Product) support our customers is taking them away from their core responsibilities. We believe it’s now time to hand over what has been working and have someone dedicated to helping Twain’s customers succeed.
What you’ll be responsible for
Customer onboarding & adoption:
- Own the onboarding experience and guide customers through complex workflows, integrations, and best practices to ensure they see value quickly.
Retention & growth:
- Build strong relationships to understand customer needs, monitor health, identify risks, and proactively resolve issues.
- Identify upsell, cross-sell, and expansion opportunities that align with customer success goals.
Feedback & product impact:
- Gather actionable insights from customers and advocate internally to influence product and roadmap decisions.
Community & resources:
- Create scalable processes, playbooks, guides, webinars, and tutorials to enhance the customer experience.